Despatch of the item that I had ordered was quick. Unfortunately, it looks like 'Next Day Delivery' is not actually what it states itself to be. I'd say it is more like 'quicker delivery than usual' as the agent was contracted to deliver within 1-3 days (it took 2 days rather than the Next Day delivery that I had paid for and expected). To be honest, the rating I have given is primarily due to the lack of customer service following purchase and chasing delivery; there was no reply to a couple of emails to enquire where it was and no refund. In my opinion, the real character of a company is evident in the customer service, and on that count I think SystemSat did pretty badly. Had this key aspect been better, then I would have given a higher score.